3: Misinterpreting the message
Misinterpretation, like all miscommunication can occur similar to a slide rule; from small and non-life threatening to huge and life threatening. For example the barista who mistakenly gives you a full fat latte when you asked for light; to the child crossing the road independently and hears “Go” instead of “No!!”
I heard a comedian recently talking about how does it happen that he goes to the hairdresser and asks for a particular style and somewhere between communicating that idea and the end result he leaves looking like a strange beetle – not what he had in mind….. I think I’ve been to that salon before!
You interpret a message and communication through your own lens, a lens shaped by your genetics, your communication and personality, past experience, emotions and mood that day. There are quite a few filters. It’s a bit like when you are in a bad mood in the car and someone toots the horn. Some of us, (not naming names) may get quite aggressive and start waving our arms and abusing the driver, thinking they were having a go at us. When in all likelihood it could have been someone saying “Hi” to someone else that they saw and knew.
It’s important to be aware of the “lens” we all have and how it impacts on our perspective of things. When you are unsure, ask questions until you are clear on the message. NEVER ASSUME, it can get you into so much trouble.
Next time we will look at the fourth of the top 5 communication mistakes made everyday. If you have found this helpful please share it with someone who would benefit.
For tips, free resources and information on our upcoming Master class “The Art Of Difficult Conversations” check out our website at www.teamology.com.au
Until next time, Care, Connect and be a Courageous Communicator. Let’s change the world we live in one conversation at a time.
